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Privacy Policy

Roaming Africa

Effective Date: 1 August 2024

Address: 4 Imbuia Street, White River, Mpumalanga, South Africa

At Roaming Africa, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect the information you provide us through our website, services, and other interactions with us.

1. Information We Collect

We may collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, postal address, and other similar information.
  • Payment Information: Credit card details, billing address, and other financial information necessary to process payments.
  • Technical Information: IP address, browser type, operating system, device information, and other technical data when you interact with our website.
  • Usage Data: Information about how you use our website and services, such as browsing patterns, search history, and interaction with our content.
  • Location Data: We may collect information about your location if you enable location services on your device.

2. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide and manage the services you request.
  • To process transactions and send you related information.
  • To communicate with you about your account, orders, and customer service inquiries.
  • To send you marketing communications, offers, and updates (you can opt-out at any time).
  • To improve our website, services, and customer experience.
  • To comply with legal obligations and protect our rights.

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business and providing services to you. These parties are required to maintain the confidentiality of your information and are prohibited from using it for any other purpose.
  • Legal Requirements: We may disclose your information if required by law or in response to valid requests by public authorities, such as court orders or legal processes.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring company.

4. Security of Your Information

We take the security of your personal information seriously and implement appropriate measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

  • Access Your Information: Request access to the personal information we hold about you.
  • Correct Your Information: Request corrections to your personal information if it is inaccurate or incomplete.
  • Delete Your Information: Request the deletion of your personal information, subject to certain legal exceptions.
  • Object to Processing: Object to the processing of your personal information for certain purposes.
  • Withdraw Consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website, analyze site usage, and assist in our marketing efforts. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the effective date. We encourage you to review this policy periodically.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our practices regarding your personal information, please contact us at:

Roaming Africa
4 Imbuia Street
White River, Mpumalanga
South Africa

Email: [email protected]
Phone: +27 76 633 6784

This Privacy Policy is subject to the laws of South Africa, and any disputes arising from it will be resolved in accordance with South African law.

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See What Our Travellers Have To Say

Nitin
Nitin
I think, they were quite prompt in getting back whenever I had questions. They were comprehensive in telling us about vaccines, packing and general info. My contact Megan was easy and pleasant to speak to.
Kate
Kate
They helped support us through every transfer so that we did not have to navigate that on our own. In particular - there had been terrible floods in and around Nairobi May/June 2024 and this affected a ton of details for part of our trip. They handled all of that to create a trip that we will remember for the rest of our lives
Chris
Chris
I cannot fault the service of Roaming Africa. We have never been to Africa before and we’ were apprehensive about flying into Jo’Burg but were met by representatives and directed to our hotel. This trend was the norm for our whole trip.
Kaylee
Kaylee
This was my first time using a travel experience expert and they made our dreams come true. I cannot suggest them highly enough, especially for people who have no experience traveling to Africa and are overwhelmed with suggestions and options like I was. The process in selecting what was important in our travels and the experiences we were looking for was easy and straightforward. Meg then walked us through our options and what fit our budget, and then Lauren handled our travel preparation and updates. The Roaming Africa team was so helpful in answering our all question, providing information for all the activities, and making sure we felt confident in our schedule. This trip was a once in a lifetime experience that we will never forget and we absolutely recommend Roaming Africa for all our friends and family.
Bridget
Bridget
From the first email till the final email Roaming Africa quickly responded to all of our question. Everything was plan for us. It was an exceptional vacation and we are already thinking about another trip next year and would 100% contact Roaming Africa.
TripAdvisor Traveller Rating 540 Reviews

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Why Book With Us? 

We offer personalized safari experiences crafted by experts who know Africa intimately.

         Price Guarantee

Thanks to our extensive partnerships and direct relationships, we ensure you always receive the best value. We're so confident in our pricing that if you find the same holiday for less, we'll beat it.

          Expert Travel Advice

We’ve experienced it all—slept in the beds, tasted the food, met the people, and witnessed the wildlife. And then we did it again, just to be certain.

         Doing Good

We are committed to the well-being of our home, dedicating ourselves to conservation and community upliftment. Join us and make a lasting impact in Africa.

         Full Service, 24/7 On Safari Support

We handle every detail, providing 24/7 assistance and local expertise from the right time zone, ensuring your journey is smooth until you return home safely.

         Complete Financial Protection

Our clients are fully protected by our supplier default insurance and our accreditation bond with the Southern Africa Tourism Services Association.